Top airline passenger gripes: rude staff, poor communication

[rwana]

http://i.cbc.ca/1.2529847.1391983568!/cpImage/httpImage/image.jpg_gen/derivatives/16x9_460/air-canada-pilots20120413.jpg In its annual report, the Canadian Transportation Agency says that the total number of complaints it received against both domestic and foreign carriers has increased in the past year -- 301 complaints against eight Canadian carriers in 2012-2013, up from 215 complaints in 2011-2012.


more .... (http://www.cbc.ca/news/canada/top-airline-passenger-gripes-rude-staff-poor-communication-1.2529841?cmp=rss)