Customer Service is the lifeblood of an organization”.
Exceptional customer service will make customers often pay more, drive farther, and inconvenience themselves to do business with a company that appreciates them, thus building the bond that keeps customers coming back time and time again.
Exceptional customer service increases productivity, efficiency and effectiveness. Satisfying an unhappy customer costs a lot more, both in pesos and sense, than satisfying a customer on the first try.
Customers when satisfied with the service given to them, is a large factor for customer retention. In summary, fulfilling personal and organizational needs, the importance of how you do things, customers buy experiences, and they repeat businesses.
Source: customer service, online education, knowledge school
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